1. Acceptance of Terms

By accessing, downloading, installing, or using our self-hosted enterprise software ("Software"), you ("Customer," "you," or "your") accept and agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

If you do not agree to these Terms, do not download, install, or use the Software.

3. Subscription Plans & Payment

3.1 Subscription Tiers

Our Software is available under various subscription plans (Starter, Professional, Enterprise) with different features, user limits, and support levels. Detailed pricing is available on our pricing page.

3.2 Payment Terms

• Billing: Fees are billed in advance on a monthly or annual basis
• Payment method: Credit card, wire transfer, or approved purchase order
• Currency: All fees are in USD unless otherwise agreed
• Taxes: Fees exclude applicable taxes, which you are responsible for
• Late payment: Overdue accounts may be suspended after 15 days

3.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. We will charge your payment method on file. Price increases will be communicated at least 30 days in advance.

3.4 Refund Policy

Fees are generally non-refundable, except:

• 30-day money-back guarantee for new customers (first purchase only)
• Pro-rated refunds for annual plans cancelled within 60 days
• As required by applicable consumer protection laws

4. Software Deployment & Hosting

As self-hosted software, you are solely responsible for:

• Providing and maintaining server infrastructure (hardware, OS, databases)
• Installation, configuration, and deployment of the Software
• Data backup, disaster recovery, and business continuity planning
• Security hardening, firewall rules, and access controls
• Compliance with data protection regulations (GDPR, HIPAA, etc.)
• Monitoring system performance and resource usage

We provide installation documentation and support, but do not manage your infrastructure.

5. Support & Maintenance

5.1 Technical Support

Your subscription includes technical support according to your plan:

• Starter: Email support, 48-hour response time
• Professional: Email & chat support, 24-hour response time
• Enterprise: Priority support, dedicated account manager, 4-hour response time

5.2 Software Updates

We regularly release updates including:

• Security patches: Critical security fixes (immediate deployment recommended)
• Bug fixes: Corrections for reported issues
• Feature updates: New functionality and improvements
• Major versions: Significant platform upgrades (may require migration)

Updates are provided at no additional cost for active subscriptions. You control when to apply updates to your deployment.

5.3 End of Support

Major software versions receive support for 24 months after release. After this period, you must upgrade to continue receiving security patches and support.

7. Intellectual Property Rights

The Software and all related intellectual property rights are and shall remain our exclusive property. This includes:

• Source code, object code, and compiled binaries
• Documentation, user guides, and training materials
• Trademarks, logos, and brand elements
• Patents, copyrights, and trade secrets

These Terms grant you a limited license to use the Software, not ownership. All rights not expressly granted are reserved.

8. Prohibited Use

You agree not to use the Software to:

• Violate any applicable laws, regulations, or third-party rights
• Transmit malware, viruses, or harmful code
• Interfere with the security or integrity of our systems
• Engage in unauthorized access or data scraping
• Harass, abuse, or harm others
• Distribute spam or unsolicited communications
• Infringe on intellectual property rights

9. Warranties & Disclaimers

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• No Indirect Damages: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, business interruption, or reputational harm
• Liability Cap: Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim
• Exceptions: These limitations do not apply to gross negligence, willful misconduct, death or personal injury, or violations that cannot be limited by law

11. Indemnification

You agree to indemnify, defend, and hold us harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms or applicable laws
• Your misuse of the Software or breach of license restrictions
• Your data, content, or materials processed through the Software
• Third-party claims related to your use of the Software

12. Termination

12.1 Termination by You

You may cancel your subscription at any time through your account portal or by contacting support. Cancellation takes effect at the end of the current billing period. No refunds for partial periods.

12.2 Termination by Us

We may suspend or terminate your license immediately if you:

• Breach these Terms or license restrictions
• Fail to pay fees within 30 days of due date
• Use the Software for illegal or prohibited purposes
• Pose a security risk to our systems or other customers

12.3 Effect of Termination

Upon termination:

• Your license to use the Software immediately ceases
• You must stop using the Software and uninstall all copies
• Your data remains on your infrastructure (you retain full control)
• We may delete your account information after 90 days
• Unpaid fees become immediately due

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will:

• Post updated Terms on our website with a new "Last updated" date
• Email you for material changes at least 30 days in advance
• Provide in-app notifications for significant updates

Continued use after changes constitutes acceptance. If you disagree, you may cancel your subscription.

14. Governing Law & Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles.

14.2 Dispute Resolution

For any disputes arising under these Terms:

1. Negotiation: Parties will attempt to resolve disputes through good-faith negotiation
2. Mediation: If unresolved after 30 days, parties will engage in mediation
3. Arbitration: Remaining disputes will be settled by binding arbitration under [Arbitration Rules]
4. Exceptions: Either party may seek injunctive relief in court for IP violations or security breaches

14.3 Jurisdiction

You consent to the exclusive jurisdiction of courts in [Your Jurisdiction] for any legal proceedings.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any order forms, constitute the entire agreement and supersede all prior agreements.

15.2 Severability

If any provision is found invalid or unenforceable, the remaining provisions remain in full effect.

15.3 Waiver

Failure to enforce any right does not waive that right or any other right.

15.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

15.5 Force Majeure

Neither party is liable for delays or failures due to events beyond reasonable control (natural disasters, war, terrorism, strikes, etc.).

15.6 Export Compliance

You agree to comply with all export and import laws. You represent that you are not located in, or a national of, any country subject to trade embargoes.